Montachusett Regional Transit Authority
Brokerage Division contact information
ADDRESS
100 Main Street, Fitchburg, MA 01420.
TOLL-FREE (STATE)
800-854-9928
866-834-9991
866-834-9992
PHONE
978-353-0333
TTY / TDD
1-800-789-0577
FAX
978-343-0339
OFFICE HOURS
Monday – Friday
7:00 AM to 7:00 PM
To reach our MassHealth Transportation
After you choose a language from the main phone menu, you have the following options for MassHealth:
- To access MART’s automated trip review, please press 1.
- To schedule your transportation through a Call Center representative, please press 2.
- If you would like to file a complaint through our Quality Assurance department regarding your service, please press 3.
Call-Center Representatives can assist you in English, Spanish, or Russian. Other languages can be accommodated through a 3rd party language assistance line.
MART Directory
Management Contacts by Department:
-
Member Services– Nicole Wislocki (Supervisor)
Nicole.Wislocki@mrta.us | x2873
– Amanda Kukta (Assistant Supervisor)Amanda.Kukta@mrta.us | x2817
-
Scheduling– Tamara Shumovskaya (Supervisor)
Tamara.Shumovskaya@mrta.us | x2877
-
Quality Assurance– Joanne Norris (Supervisor)
Joanne.Norris@mrta.us | x2879
– Maria Williams (Assistant Supervisor)Maria.Williams@mrta.us | x2843
-
Program Management– Stephanie Richard (Supervisor)
Stephanie.Richard@mrta.us | x2830
– Jessica Champagne (Supervisor)Jessica.Champagne@mrta.us | x2869
-
Compliance– Analia Fernandez-Kukta (Supervisor)
-
Inspections– Chad Leadbetter (Assistant Manager)
-
Human Resources– Chastity Couvertier (Manager)
Chastity.Couvertier@mrta.us | x2271
-
Accounts Receivable
-
Accounts Payable
-
Technical Support
Brokerage Senior Management:
-
Executive Director
– Stephen Oldfield, x2849
Stephen.Oldfield@mrta.us
-
Assistant Director, Program Management & Compliance
– Fatima Rivera, x2808
Fatima.Rivera@mrta.us
-
Assistant Director, Member Services
– Jerry McDonald, x2806
Jerry.McDonald@mrta.us
