Join the Montachusett Regional Transit Authority (MART) Brokerage team, where your passion meets purpose, and your work resonates with community impact. Established in 1978, MART has become a vital pillar in Massachusetts’ transit sector, significantly enhancing the quality of life across a wide array of communities. Our Brokerage division plays a critical role in this achievement, overseeing Human Service Transportation (HST) across 286 of Massachusetts’ 351 communities, representing an impactful reach to nearly 82% of the state.
By joining our Brokerage department, you will be instrumental in delivering Non-Emergency Medical Transportation services for a range of State agencies, including the Office of Medicaid (MassHealth), the Department of Developmental Services (DDS), the Department of Public Health (DPH), the Department of Mental Health (DMH), the Massachusetts Rehabilitation Commission (MRC), and the Massachusetts Commission for the Blind (MCB). Your contribution will facilitate essential access to medical appointments, developmental programs, and more, supporting thousands of residents in their daily lives.
At MART, we are more than just a team; we are a family. We are deeply committed to nurturing a supportive and inclusive environment that promotes professional development and community engagement. Choosing a career with us means joining an organization where every individual plays a key role in providing safe, reliable, and efficient transportation solutions and services that strengthen and unite our communities.
We invite you to become a part of our team of dedicated professionals, united by our mission “To serve people by getting them where they need to go to lead their lives.” At MART, you will embark on a fulfilling career complemented by outstanding benefits, including 10% non-matched employer 401K contributions, comprehensive health benefits, generous paid time off (vacation, sick, personal days), 12 paid holidays, and more.
Seize the opportunity to become part of our MART family, characterized by integrity, collaboration, passion, and inclusivity, all while upholding a standard of excellence in serving our communities. Your contributions are impactful, making a tangible difference in the lives we touch. Step into a role where your work is meaningful and recognized, and your career journey enriches both your personal growth and the lives of those we serve.
Call Center Agent
February 14, 2024
Job Description
Are you looking for a career that allows you to make a difference in people’s lives every day? If so, Montachusett Regional Transit Authority (MART) may be the place for you! As a Call Center Agent, you will be our customers’ first point of contact, responsible for delivering a best-in-class customer support experience to support their transportation inquires. You will be the liaison between our company and our members. A successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior. You will be tasked with booking, scheduling, changing/cancelling transportation via telephone utilizing a CRM software. We are looking for someone who: - Is passionate about customer service - Takes initiative - Is a team player - Is detail oriented - Enjoys a fast-paced environment - Ability to multi-task, prioritize, and manage time effectively. - Is looking to grow within an established company Please consider joining our team of diverse professionals at MART to acquire skills on the job and apply your learned knowledge to future roles and growth within our organization. Apply today! For additional details, please click here to review the job description. Interested applicants can submit a resume or contact Jerry.McDonald@mrta.us
Quality Assurance Agent
February 14, 2024
Job Description
Are you looking for a career that allows you to make a difference in people’s lives every day? If so, Montachusett Regional Transit Authority (MART) may be the place for you! As a Quality Assurance agent, you will play a key role in fulfilling MART’s mission to serve people by listening to and gathering critical member feedback. In a team setting, you will support MARTs’ brokerage operations by receiving feedback from members and take corrective actions to address transportation issues as well as ensuring MART’s contract compliance obligations are met. You will also address feedback from our pool of vendors. We are looking for someone who: - Is passionate about customer service - Takes initiative - Is a team player - Is detail oriented - Enjoys a fast-paced environment - Ability to multi-task, prioritize, and manage time effectively. - Is looking to grow within an established company Please consider joining our team of diverse professionals at MART to acquire skills on the job and apply your learned knowledge to future roles and growth within our organization. Apply today! For additional details, please click here to review the job description. Interested applicants can submit a resume or contact Jerry.McDonald@mrta.us
Scheduling Agent
February 14, 2024
Job Description
Are you looking for a career that allows you to make a difference in people’s lives every day? If so, Montachusett Regional Transit Authority (MART) may be the place for you! As a Scheduling agent, you will be responsible for delivering a best-in-class scheduling experience in order to support members with their transportation inquires. In a team setting, you will support MARTs’ brokerage operations by arranging and confirming with MART contracted vendors that all medical transportation needs for MART’s MassHealth PT1 approved members is taken care of. We are looking for someone who: - Is passionate about customer service - Takes initiative - Is a team player - Is detail oriented - Enjoys a fast-paced environment - Ability to multi-task, prioritize, and manage time effectively. - Is looking to grow within an established company Please consider joining our team of diverse professionals at MART to acquire skills on the job and apply your learned knowledge to future roles and growth within our organization. Apply today! For additional details, please click here to review the job description. Interested applicants can submit a resume or contact Jerry.McDonald@mrta.us
Compliance Agent
February 14, 2024
Job Description
As a Compliance agent, you will be at the forefront of our brokerage operations. A compliance agent is responsible for ensuring contract compliance of approximately 300(+) transportation providers by maintaining accurate and up to date documentation and providing excellent written and verbal communication with transportation providers. We are looking for someone who: - Is passionate about customer service - Takes initiative - Is a team player - Is detail oriented - Enjoys a fast-paced environment - Ability to multi-task, prioritize, and manage time effectively. - Is looking to grow within an established company Please consider joining our team of diverse professionals at MART to acquire skills on the job and apply your learned knowledge to future roles and growth within our organization. Apply today! For additional details, please click here to review the job description. Interested applicants can submit a resume or contact Analia.Fernandez@mrta.us
