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Get a ride to MassHealth medical appointmentsYou can get transportation to MassHealth covered services, including medical, counseling, and day habilitation appointments. Table of Contents Ask your medical provider to fill out a PT-1 form Schedule your ride online, by mobile app, or by phone What to know before you go Know who to call Feedback [...]
What to know before you take a PT-1 rideLearn what to expect on your PT-1 ride to non-emergency MassHealth medical appointments. Table of Contents What to expect from drivers What to expect from vehicles If you are traveling with a wheelchair Important things to remember Contact What to expect from driversCONTACT Drivers should be courteous [...]
Member Portal Members can easily access trip information and book trips by accessing our online Member Portal Access Member PortalMember Portal Guide YouTube Tutorial Click below for a YouTube Tutorial Video on how to use the online Member portal Member Application Members can easily access trip information and book trips via our new member application. [...]
Customer Service Feedback Form Please send us your feedback via the form below. You may also call us with your feedback at xxx-xxx-xxxx option x or email us directly. We look forward to serving you. Description Please provide as much information below as available, particularly if this is in regards to a Complaint, Compliment, or [...]
Contracted Phase Frequently Asked Questions MART Transportation Providers of brokerage services often ask the same questions. This FAQ serves to answer those questions quickly. How do I change my password or add another person to log on in the Vendor Portal? You will need to log into your vendor portal account, on the main screen [...]
Contracting Phase Frequently Asked Questions Passenger transportation companies working to become a MART Transportation Provider of brokerage services often ask the same questions. This FAQ serves to answer those questions quickly. What will disqualify someone during a RMV/CORI/National Background check? All requirements are clearly defined in the following documents: Human Service Transportation Provider Application; Human [...]
MassHealth Frequently Asked Questions MassHealth Members receiving PT-1 Transportation thru MART often ask the same questions. This FAQ serves to answer those questions quickly (you don't have to wait to talk with a Call Center Representative): What is MassHealth Transportation? With the support of the Human Transportation Services (HST) unit, MassHealth is able to provide [...]
Become A Transportation Provider A Transportation Provider must contractually agree to meet the standards specified in the following documents: MART Brokerage Department Quality Assurance & Program Integrity Plan Human Service Transportation (HST) Transportation Provider Standards MART Transportation Provider Additional Performance Standards Human Service Transportation (HST) Transportation Provider Standards Enhanced Wheelchair Van (ECCS) Executive Office of [...]
Brokerage Service Area MART provides brokerage services for the counties of Berkshire, Franklin, Hampden, Hampshire Worcester, Middlesex, Essex, Suffolk, and Norfolk. MART has contracts with approximately 275 transportation providers that employ nearly 4,000 drivers and 775 monitors to accommodate the transportation needs of consumers. Region 1 Western Massachusetts Region 2 Northeastern Massachusetts Region 3 Southeastern [...]
How Can We Help You? To receive the most helpful and appropriate customer service, please read the following information and take the action that meets your needs. Important Information:Book Trip by Phone Reservation Specialist are available from 7AM to 7PM Monday thru Friday. Phone: 978-353-0333 Toll-Free: 800-854-9928 or 866-834-9991 or 866-834-9992 (in state only) Reasons [...]
Are you currently a transportation provider? Access our Vendor Portal where you can: View available trips Review trip Cancel trip Login What is a Transportation Provider and how do you contract with MART? Human Service Transportation (HST) is a statewide coordination initative that uses a Broker, like MART, to contract out transportation for eligible consumer [...]
Montachusett Regional Transit AuthorityBrokerage Division contact information ADDRESS 100 Main Street, Fitchburg, MA 01420. TOLL-FREE (STATE) 800-854-9928 866-834-9991 866-834-9992 PHONE 978-353-0333 TTY / TDD 1-800-789-0577 FAX 978-343-0339 OFFICE HOURS Monday – Friday 7:00 AM to 7:00 PM To reach our MassHealth Transportation After you choose a language from the main phone menu, you have the [...]
Juneteenth Holiday Closure – June 19th June 19, 2023MART will be closed on Monday, June 19th, 2023 in observance of the Juneteenth Holiday. We will resume our regular hours on Tuesday, June 20th, 2023. Due to the holiday closure, we anticipate a high call volume on Tuesday, June 20th so we encourage you to utilize [...]
Application Phase Frequently Asked Questions Passenger transportation companies trying to become a MART Transportation Provider of brokerage services often ask the same questions. This FAQ serves to answer those questions quickly. What are the requirements of becoming a transportation provider with MART? All requirements are clearly defined in the following documents: Human Service Transportation Provider [...]
About MART's Brokerage PLEASE NOTE : MART Transportation is an non-emergency transportation. In the event of an emergency you should contact an ambulance. MART is one of two Massachusetts Regional Transit Authorities contracted with the Executive Office of Health and Human Services (EOHHS) as a transportation Broker to provide MART's Human Service Transportation (HST) to [...]
“To serve people by getting them where they need to go to lead their lives.” Members Members can easily access trip information and book trips online. To access the portal, click on the ‘Schedule a Ride’ button below. If you need additional guidance or information, click on ‘More Information’. Book Trip Review Trips Cancel Trip [...]
