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Download the Rider App!

“To serve people by getting them where they need to go to lead their lives.”

  • Members

    Members can easily access trip information and book trips online. To access the portal, click on the ‘Schedule a Ride’ button below. If you need additional guidance or information, click on ‘More Information’.

    • bus-icon

      Book Trip

    • calendar-icon

      Review Trips

    • bus-icon

      Cancel Trip

  • Facilities

    Facilities can easily book trips online for members. To access the portal, click on the ‘Schedule a Ride’ button below. If you need additional guidance or information, click on ‘More Information’.

    • bus-icon

      Book Trip

    • calendar-icon

      Review Trips

    • bus-icon

      Cancel Trip

  • Vendors

    Transportation Providers can easily accept, cancel, and review trips online. To access the portal, click on the ‘Access Portal’ button below. If you need additional guidance or information, click on ‘More Information’.

    • bus-icon

      Accept Trips

    • calendar-icon

      Review Trips

    • bus-icon

      Cancel Trip

No more waiting on hold!
Try our CALL BACK feature.
Simply enter your name and phone number and we’ll call you back when it’s your turn. It’s a hassle-free option that lets you take care of your business while we take care of you.
CLICK HERE to request a CALL BACK

KNOW BEFORE YOU GO!
You can download a “Know Before You Go” fact sheet on what to expect from your transportation experience.

Chat with us online!
Click the chat icon on the bottom right of the web page to connect with a knowledgeable agent in real-time to schedule your ride, submit feedback, or receive technical assistance.

CLICK HERE to CHAT with us!

Your Input is Our Steering Wheel Towards Excellence

Your perspective is invaluable to us at the Montachusett Regional Transit Authority (MART). Your experiences and feedback are the cornerstone of our commitment to excellence in service. Help us enhance your journey with MART and our Transportation Partners by sharing your thoughts.

How to Participate:
  • Scan & Share: Simply use your smartphone to scan the QR code provided and step into our quick survey.
  • Click & Contribute: No scanner? No worries. CLICK HERE or enter http://tinyurl.com/HSTRIDES  into your browser.

We’re Listening: Your insights are instrumental in driving us forward. By contributing a few moments of your time, you’re not just sharing feedback; it is your platform to influence and inspire the future of our transportation services. Thank you for your valuable contribution.

Member News!

  • 25Dec

    Christmas Closure – December 25th 2024

MART will be closed on Wednesday, December 25th, 2024 in observation of Christmas Day. We will resume normal business hours on Friday, December 26th, 2024. To avoid potential wait times on December 25th, please consider using our online tools or calling in before the holiday weekend to book your trips.
  • 01Nov

    Exciting Telephony System Upgrade Coming Soon!

We are thrilled to announce that in early November, we will upgrade to a new telephony system designed to elevate your service experience. This state-of-the-art system will enable us to meet your needs with greater efficiency and flexibility than ever before. One of the standout features of this upgrade is the introduction of 24/7 self-service options, which will be available shortly after the transition. This will allow you to book trips at your convenience, marking just the beginning of the enhanced capabilities we will soon offer. As we roll out these improvements, we kindly ask for your patience. While minor disruptions may occur, we are dedicated to making this transition as seamless as possible to ensure you receive the best possible experience. Thank you for your continued trust and support.
  • 31Oct

    Elevate Your Experience with Our Live Chat Support!

Say goodbye to wait times and hello to instant communications with our online chat feature. Seamlessly connecting you to our dedicated member services team, this tool is designed to make your interactions effortless. Have questions? Seeking support? Experience real-time assistance like never before. Get started today by simply clicking on the chat icon located on our website. Your convenience is our priority – begin chatting now!