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“To serve people by getting them where they need to go to lead their lives.”

  • Members

    Members can easily access trip information and book trips online. To access the portal, click on the ‘Schedule a Ride’ button below. If you need additional guidance or information, click on ‘More Information’.

    • bus-icon

      Book Trip

    • calendar-icon

      Review Trips

    • bus-icon

      Cancel Trip

    More Information
    Schedule a Ride

  • Facilities

    Facilities can easily book trips online for members. To access the portal, click on the ‘Schedule a Ride’ button below. If you need additional guidance or information, click on ‘More Information’.

    • bus-icon

      Book Trip

    • calendar-icon

      Review Trips

    • bus-icon

      Cancel Trip

    More Information
    Schedule a Ride

  • Vendors

    Transportation Providers can easily accept, cancel, and review trips online. To access the portal, click on the ‘Access Portal’ button below. If you need additional guidance or information, click on ‘More Information’.

    • bus-icon

      Accept Trips

    • calendar-icon

      Review Trips

    • bus-icon

      Cancel Trip

    More Information
    Access Portal

Know Before You Go!

You can download a “Know Before You Go” fact sheet on what to expect from your transportation experience.

Estimated Call Center Wait Time:

> 5 minutes

Member News!

  • 11Nov

    Closed on November 11th (Veterans’ Day)

MART will be closed on Friday, November 11th, 2022 in observance of Veterans' Day. We will resume our regular hours on Monday, November 14th, 2022.
  • 10Oct

    Closed on October 10th (Columbus Day)

MART will be closed on Monday, October 10th, 2022 in observance of Columbus Day. We will resume our regular hours on Tuesday, October 11th, 2022.
  • 23Sep

    New Features Added to MART’s Call Center System!

We are excited to announce that we have launched new features to our Call Center phone System to enhance our member experience.


Callback Feature: If the current wait time exceeds 2 minutes, the phone system will present you with the option to receive a call back, rather than continue holding.  If this option is selected, you will be prompted to confirm your contact number or enter an alternate phone number for the call back.  You will receive a call back from a MART representative within 24 business hours between the hours of 7:00am - 8:00pm EST. The call back feature CANNOT be used for same day or next day trips.

Position in Queue: If the wait time exceeds 2 minutes, the phone system will alert you as to what number position you are in the queue.

We have also updated our Member Services page to now include all the resources and information you may need regarding your PT1 Transportation.  The Call Center Recordings have been revised to reflect this new page, located at: hstrides.mrta.us/memberservices

In addition, the “Estimated Wait Time' is now displayed on the home page of our website for members to reference.
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