Member Support

How Can We Help You?

To receive the most helpful and appropriate customer service, please read the following information and take the action that meets your needs.

Important Information:

Still have a question?

HST wants to hear from you if you’re not receiving the highest level of service. We rely on your feedback to ensure that this essential part of the healthcare system is working.

To file a complaint, contact the HST office at
(617) 847-3427 or

To provide any other feedback or ask general questions, contact the HST office at
(617) 847-3427 or

If you have questions, or are experiencing issues with the apps or portals, please email and we will respond back to you as soon as possible.