This information is meant to give MART’s Masshealth Members an understanding of our IVR (interactive voice response) system which we call Automated Trip Review. Below are the options in this automated telephone system and an explanation of what information each option provides to you the MassHealth Member. Please have your MassHealth (MMIS) ID number available when using this system, as it is required to get to your specific information.
Any time of day the Automated Trip Review system is available. Please listen to the options when you call any of MART’s member service phone numbers. Currently, after you choose your language, the automated system is option 1.
Once you arrive in the system you will hear the following:
You have accessed MART’s Automated System
-For Trip Review – press 1 or say Trip Review
-For PT-1 Review – press 2 or say PT-1 Review
-To cancel a trip for tomorrow – press 3 or say Cancel Trip
-To extend a standing order – press 4 or say Extend
-To return to MART’s main menu – press 6 or say ‘Beginning’
-To repeat the automated system’s main menu – press 9 or say ‘Main Menu’
-To speak with a reservation specialist, please remain on the line
-Once you choose any of options 1 through 4, then you will be prompted to enter your 12-digit MMIS number.