Member News

Closed on November 11th (Veterans’ Day)

November 11, 2022
MART will be closed on Friday, November 11th, 2022 in observance of Veterans' Day. We will resume our regular hours on Monday, November 14th, 2022.

Closed on October 10th (Columbus Day)

October 10, 2022
MART will be closed on Monday, October 10th, 2022 in observance of Columbus Day. We will resume our regular hours on Tuesday, October 11th, 2022.

New Features Added to MART’s Call Center System!

September 23, 2022
We are excited to announce that we have launched new features to our Call Center phone System to enhance our member experience.


Callback Feature: If the current wait time exceeds 2 minutes, the phone system will present you with the option to receive a call back, rather than continue holding.  If this option is selected, you will be prompted to confirm your contact number or enter an alternate phone number for the call back.  You will receive a call back from a MART representative within 24 business hours between the hours of 7:00am - 8:00pm EST. The call back feature CANNOT be used for same day or next day trips.

Position in Queue: If the wait time exceeds 2 minutes, the phone system will alert you as to what number position you are in the queue.

We have also updated our Member Services page to now include all the resources and information you may need regarding your PT1 Transportation.  The Call Center Recordings have been revised to reflect this new page, located at: hstrides.mrta.us/memberservices

In addition, the “Estimated Wait Time' is now displayed on the home page of our website for members to reference.

Rider App Update Available!

September 13, 2022
Rider App Update Available! Download the latest version of the QRyde Rider App from the Apple Store and Google Play store to enjoy the fullest experience. This update includes: - Minor bug fixes and improvements Android: 1.0.56 iOS: 1.29

Hiring Drivers and Monitors!

June 01, 2022
Transportation vendor companies are hiring drivers and monitors Many transportation companies that provide human service trips are hiring. If you are interest in applying to drive or serve as a monitor to help consumers access key health and social services, contact transportation providers in your area to find out how to apply. Click here for a list of transportation companies participating in the HST brokerage system.