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Download the Rider App!

“To serve people by getting them where they need to go to lead their lives.”

  • Members

    Members can easily access trip information and book trips online. To access the portal, click on the ‘Schedule a Ride’ button below. If you need additional guidance or information, click on ‘More Information’.

    • bus-icon

      Book Trip

    • calendar-icon

      Review Trips

    • bus-icon

      Cancel Trip

  • Facilities

    Facilities can easily book trips online for members. To access the portal, click on the ‘Schedule a Ride’ button below. If you need additional guidance or information, click on ‘More Information’.

    • bus-icon

      Book Trip

    • calendar-icon

      Review Trips

    • bus-icon

      Cancel Trip

  • Vendors

    Transportation Providers can easily accept, cancel, and review trips online. To access the portal, click on the ‘Access Portal’ button below. If you need additional guidance or information, click on ‘More Information’.

    • bus-icon

      Accept Trips

    • calendar-icon

      Review Trips

    • bus-icon

      Cancel Trip

No more waiting on hold!
Try our CALL BACK feature.
Simply enter your name and phone number and we’ll call you back when it’s your turn. It’s a hassle-free option that lets you take care of your business while we take care of you.
CLICK HERE to request a CALL BACK

KNOW BEFORE YOU GO!
You can download a “Know Before You Go” fact sheet on what to expect from your transportation experience.

Chat with us online!
Click the chat icon on the bottom right of the web page to connect with a knowledgeable agent in real-time to schedule your ride, submit feedback, or receive technical assistance.

CLICK HERE to CHAT with us!

Your Input is Our Steering Wheel Towards Excellence

Your perspective is invaluable to us at the Montachusett Regional Transit Authority (MART). Your experiences and feedback are the cornerstone of our commitment to excellence in service. Help us enhance your journey with MART and our Transportation Partners by sharing your thoughts.

How to Participate:
  • Scan & Share: Simply use your smartphone to scan the QR code provided and step into our quick survey.
  • Click & Contribute: No scanner? No worries. CLICK HERE or enter http://tinyurl.com/HSTRIDES  into your browser.

We’re Listening: Your insights are instrumental in driving us forward. By contributing a few moments of your time, you’re not just sharing feedback; it is your platform to influence and inspire the future of our transportation services. Thank you for your valuable contribution.

Member News!

  • 01Jan

    New Years Day 2025 Closure

MART will be closed on Wednesday,  January 1st, 2025 in observation of New Years Day. We will resume normal business hours on Thursday, January 2nd, 2025. To avoid potential wait times on January 2nd, please consider using our online tools or calling in before the holiday to book your trips.
  • 16Dec

    Exciting News: 24/7 Self-Serve Trip Booking Now Available!

We are excited to share a significant upgrade to our member services! We have launched a new, cutting-edge telephony system designed to transform how we meet your needs. This advanced system allows us to deliver faster, more efficient, and more flexible service than ever before, significantly reducing wait times and enhancing our overall service levels. At the core of this upgrade is the launch of our 24/7/365 self-service future trip booking feature powered by our new Interactive Virtual Attendant (IVA). This cutting-edge technology allows you to conveniently and efficiently manage your tasks on your own schedule, eliminating the need to wait on hold. As always, our friendly live agents are readily available to assist you whenever needed. Many of you may already be familiar with this type of functionality from interactions with your pharmacy or bank, and we are excited to bring this level of convenience and efficiency to you. This system also positions us to continue rolling out future enhancements quickly and seamlessly, ensuring we stay aligned with your evolving needs. As we implement these changes, we are committed to making the transition as smooth as possible. While there may be minor adjustments along the way, rest assured that we are working diligently to refine and optimize this system to deliver the exceptional service you deserve. Thank you for your trust and support as we continue advancing not only our member services but also the entire Brokerage system. Together, we are building a more efficient, member-focused future!
  • 31Oct

    Elevate Your Experience with Our Live Chat Support!

Say goodbye to wait times and hello to instant communications with our online chat feature. Seamlessly connecting you to our dedicated member services team, this tool is designed to make your interactions effortless. Have questions? Seeking support? Experience real-time assistance like never before. Get started today by simply clicking on the chat icon located on our website. Your convenience is our priority – begin chatting now!