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Download the Rider App!

“To serve people by getting them where they need to go to lead their lives.”

  • Members

    Members can easily access trip information and book trips online. To access the portal, click on the ‘Schedule a Ride’ button below. If you need additional guidance or information, click on ‘More Information’.

    • bus-icon

      Book Trip

    • calendar-icon

      Review Trips

    • bus-icon

      Cancel Trip

    More Information
    Schedule a Ride

  • Facilities

    Facilities can easily book trips online for members. To access the portal, click on the ‘Schedule a Ride’ button below. If you need additional guidance or information, click on ‘More Information’.

    • bus-icon

      Book Trip

    • calendar-icon

      Review Trips

    • bus-icon

      Cancel Trip

    More Information
    Schedule a Ride

  • Vendors

    Transportation Providers can easily accept, cancel, and review trips online. To access the portal, click on the ‘Access Portal’ button below. If you need additional guidance or information, click on ‘More Information’.

    • bus-icon

      Accept Trips

    • calendar-icon

      Review Trips

    • bus-icon

      Cancel Trip

    More Information
    Access Portal

KNOW BEFORE YOU GO!

Make your ride smooth and stress-free. Download our ‘Know Before You Go’ fact sheet to learn what to expect from your driver, your vehicle, and your trip.

You’ll find reminders, tips, contact information, and other helpful details to make your transportation experience simple, stress-free, and enjoyable.

New Telephony System Upgrades:

24/7 Self-Service Options Now Available!
MART has upgraded our telephony system to make managing your transportation easier than ever. With our new Interactive Virtual Attendant (IVA), you can skip hold times and handle your needs anytime — no live agent required. Try it today and share your feedback!

Simply call in, select your language preference, and complete any of the following tasks: review trips (1), PT-1 review (2), cancel a trip (3), extend a standing order (4), book a trip (5), or file a complaint (6).

Chat with us online!
Click the chat icon on the bottom right of the web page to connect with a member service agent in real-time to schedule your ride, submit feedback, or receive technical assistance.

CLICK HERE to CHAT with us!

Your Input is Our Steering Wheel Towards Excellence

Your perspective is invaluable to us at the Montachusett Regional Transit Authority (MART). Your experiences and feedback are the cornerstone of our commitment to excellence in service. Help us enhance your journey with MART and our Transportation Partners by sharing your thoughts.

How to Participate:
  • Scan & Share: Simply use your smartphone to scan the QR code provided and step into our quick survey.
  • Click & Contribute: No scanner? No worries. CLICK HERE or enter http://tinyurl.com/HSTRIDES  into your browser.

We’re Listening: Your insights are instrumental in driving us forward. By contributing a few moments of your time, you’re not just sharing feedback; it is your platform to influence and inspire the future of our transportation services. Thank you for your valuable contribution.

Member News!

  • 01Sep

    Labor Day 2025 Closure

MART will be closed on Monday, September 1st, 2025 in observation of Labor Day. We will resume normal business hours on Tuesday, September 2nd, 2025. To avoid potential wait times on September 2nd, please consider using our online tools or calling in before the holiday weekend to book your trips.
  • 01Jul

    New Telephony System Enhancements Launched: 24/7 Self-Service Options Now Available!

MART is pleased to announce the launch of significant upgrades to our telephony system, designed to improve your experience and make managing your transportation simpler than ever. Our new Interactive Virtual Attendant (IVA) provides 24/7/365 access, to a full suite of self-service options, allowing you to manage your transportation needs quickly and conveniently—without waiting on hold. Just call our main number, select your preferred language, and choose from the following options:
  • Option 1: Review your upcoming trips
  • Option 2: Conduct a PT-1 review
  • Option 3: Cancel a trip
  • Option 4: Extend a standing order
  • Option 5: Book a future trip
  • Option 6: File a complaint
We are committed to continually enhancing your experience and better serving you, our valued members. Additional features and improvements to the Interactive Virtual Attendant (IVA) are already in development and will be available soon. Try it today—simply call our main number anytime and follow the prompts to access the IVA. After using the system, please take a moment to complete the Member Satisfaction Survey within the IVA. Your feedback is essential and helps us improve our services. Thank you for the opportunity to support you. At MART, we remain dedicated to our mission: "To get people where they need to go to lead their lives."
  • 31Oct

    Elevate Your Experience with Our Live Chat Support!

Say goodbye to wait times and hello to instant communications with our online chat feature. Seamlessly connecting you to our dedicated member services team, this tool is designed to make your interactions effortless. Have questions? Seeking support? Experience real-time assistance like never before. Get started today by simply clicking on the chat icon located on our website. Your convenience is our priority – begin chatting now!
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Point your smart phone's camera at the QR code to find the QRyde Rider app in the App Store or Google Play Store to book your transportation online.

SCAN HERE

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