Avoid Call Center Delays by Using Self-Service Options

MART is excited to announce upgrades to our phone system designed to make managing your transportation easier than ever. You now have 24/7/365 access to a full suite of self‑service options, so you can take care of your transportation needs quickly and conveniently without waiting on hold.

Simply call our main number and say what you’d like to do. Whether you want to:

• Book a trip
• Check on or cancel an existing trip
• Extend a standing order
• File a complaint

Our automated system will guide you through the process with ease.
Be sure to have your MassHealth ID number ready when calling to help us serve you faster.

You can also manage your transportation anytime through our Member Portal or by using MART’s Online Chat. These self‑service options help you avoid delays and reduce call center wait times, especially before or around holidays.

At MART, we’re committed to continually improving your experience and helping you get where you need to go, because our mission is simple:

“To get people where they need to go to lead their lives.”