We are excited to share a significant upgrade to our member services! We have launched a new, cutting-edge telephony system designed to transform how we meet your needs. This advanced system allows us to deliver faster, more efficient, and more flexible service than ever before, significantly reducing wait times and enhancing our overall service levels.
At the core of this upgrade is the launch of our 24/7/365 self-service future trip booking feature powered by our new Interactive Virtual Attendant (IVA). This cutting-edge technology allows you to conveniently and efficiently manage your tasks on your own schedule, eliminating the need to wait on hold. As always, our friendly live agents are readily available to assist you whenever needed.
Many of you may already be familiar with this type of functionality from interactions with your pharmacy or bank, and we are excited to bring this level of convenience and efficiency to you. This system also positions us to continue rolling out future enhancements quickly and seamlessly, ensuring we stay aligned with your evolving needs.
As we implement these changes, we are committed to making the transition as smooth as possible. While there may be minor adjustments along the way, rest assured that we are working diligently to refine and optimize this system to deliver the exceptional service you deserve.
Thank you for your trust and support as we continue advancing not only our member services but also the entire Brokerage system. Together, we are building a more efficient, member-focused future!
