New Telephony System Enhancements Launched: 24/7 Self-Service Options Now Available!

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MART is pleased to announce the launch of significant upgrades to our telephony system, designed to improve your experience and make managing your transportation simpler than ever. Our new Interactive Virtual Attendant (IVA) provides 24/7/365 access, to a full suite of self-service options, allowing you to manage your transportation needs quickly and conveniently—without waiting on hold.

Just call our main number, select your preferred language, and choose from the following options:

  • Option 1: Review your upcoming trips
  • Option 2: Conduct a PT-1 review
  • Option 3: Cancel a trip
  • Option 4: Extend a standing order
  • Option 5: Book a future trip
  • Option 6: File a complaint

We are committed to continually enhancing your experience and better serving you, our valued members. Additional features and improvements to the Interactive Virtual Attendant (IVA) are already in development and will be available soon.

Try it today—simply call our main number anytime and follow the prompts to access the IVA. After using the system, please take a moment to complete the Member Satisfaction Survey within the IVA. Your feedback is essential and helps us improve our services.

Thank you for the opportunity to support you. At MART, we remain dedicated to our mission: “To get people where they need to go to lead their lives.”