Member News

MART will be closed on Monday, September 1st, 2025 in observation of Labor Day. We will resume normal business hours on Tuesday, September 2nd, 2025. To avoid potential wait times on September 2nd, please consider using our online tools or calling in before the holiday weekend to book your trips.

Your patients. Your schedule. Now faster and easier than ever.

MART is pleased to announce that the new and improved Facility Booking Portal is officially live as of August 5.

This redesigned system makes transportation scheduling easier, faster, and more user friendly for facilities and the individuals they serve, with enhancements such as intuitive client lookup, Same‑Day and Enhanced Chair Car (ECC) booking, and a user‑friendly interface. The portal also offers a streamlined registration process, quicker client searches with PT‑1 display, and expanded trip options in one place—including one‑way, round‑trip, multi‑leg, Same‑Day, and ECC rides. With these upgrades, facilities now have greater flexibility and stronger tools to manage scheduling with ease. These upgrades were designed to give facility staff greater flexibility and stronger tools -- saving time while ensuring safe, reliable, and timely transportation for patients. Take advantage of the new features and start booking today!  

MART is pleased to announce the launch of significant upgrades to our telephony system, designed to improve your experience and make managing your transportation simpler than ever. Our new Interactive Virtual Attendant (IVA) provides 24/7/365 access, to a full suite of self-service options, allowing you to manage your transportation needs quickly and conveniently—without waiting on hold. Just call our main number, select your preferred language, and choose from the following options:

• Option 1: Review your upcoming trips
• Option 2: Conduct a PT-1 review
• Option 3: Cancel a trip
• Option 4: Extend a standing order
• Option 5: Book a future trip
• Option 6: File a complaint

We are committed to continually enhancing your experience and better serving you, our valued members. Additional features and improvements to the Interactive Virtual Attendant (IVA) are already in development and will be available soon. Try it today—simply call our main number anytime and follow the prompts to access the IVA. After using the system, please take a moment to complete the Member Satisfaction Survey within the IVA. Your feedback is essential and helps us improve our services. Thank you for the opportunity to support you. At MART, we remain dedicated to our mission: "To get people where they need to go to lead their lives."

Say goodbye to wait times and hello to instant communications with our online chat feature. Seamlessly connecting you to our dedicated member services team, this tool is designed to make your interactions effortless. Have questions? Seeking support? Experience real-time assistance like never before. Get started today by simply clicking on the chat icon located on our website. Your convenience is our priority – begin chatting now!