Member News

MART is excited to announce upgrades to our phone system designed to make managing your transportation easier than ever. You now have 24/7/365 access to a full suite of self‑service options, so you can take care of your transportation needs quickly and conveniently without waiting on hold. Simply call our main number and say what you’d like to do. Whether you want to:

• Book a trip
• Check on or cancel an existing trip
• Extend a standing order
• File a complaint

Our automated system will guide you through the process with ease. Be sure to have your MassHealth ID number ready when calling to help us serve you faster. You can also manage your transportation anytime through our Member Portal or by using MART’s Online Chat. These self‑service options help you avoid delays and reduce call center wait times, especially before or around holidays. At MART, we’re committed to continually improving your experience and helping you get where you need to go, because our mission is simple:

"To get people where they need to go to lead their lives."

Your patients. Your schedule. Now faster and easier than ever.

MART is pleased to announce that the new and improved Facility Booking Portal is officially live as of August 5.

This redesigned system makes transportation scheduling easier, faster, and more user friendly for facilities and the individuals they serve, with enhancements such as intuitive client lookup, Same‑Day and Enhanced Chair Car (ECC) booking, and a user‑friendly interface. The portal also offers a streamlined registration process, quicker client searches with PT‑1 display, and expanded trip options in one place—including one‑way, round‑trip, multi‑leg, Same‑Day, and ECC rides. With these upgrades, facilities now have greater flexibility and stronger tools to manage scheduling with ease. These upgrades were designed to give facility staff greater flexibility and stronger tools -- saving time while ensuring safe, reliable, and timely transportation for patients. Take advantage of the new features and start booking today!  

Say goodbye to wait times and hello to instant communications with our online chat feature. Seamlessly connecting you to our dedicated member services team, this tool is designed to make your interactions effortless. Have questions? Seeking support? Experience real-time assistance like never before. Get started today by simply clicking on the chat icon located on our website. Your convenience is our priority – begin chatting now!