Call Center Agent
February 14, 2024
Are you looking for a career that allows you to make a difference in people’s lives every day? If so, Montachusett Regional Transit Authority (MART) may be the place for you!
As a Call Center Agent, you will be our customers’ first point of contact, responsible for delivering a best-in-class customer support experience to support their transportation inquires. You will be the liaison between our company and our members. A successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior. You will be tasked with booking, scheduling, changing/cancelling transportation via telephone utilizing a CRM software.
We are looking for someone who:
– Is passionate about customer service
– Takes initiative
– Is a team player
– Is detail oriented
– Enjoys a fast-paced environment
– Ability to multi-task, prioritize, and manage time effectively.
– Is looking to grow within an established company
Please consider joining our team of diverse professionals at MART to acquire skills on the job and apply your learned knowledge to future roles and growth within our organization. Apply today!
For additional details, please click here to review the job description.
Interested applicants can submit a resume or contact Jerry.McDonald@mrta.us
